Back-Office BPO Services

Operationally reliable back-office support—built for accuracy, control, and scale.

Qallity Inc. helps teams keep work moving: finance operations, customer support, data processing, and operational support with clear SLAs, tight QA, and measurable outcomes.

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SLA-driven Quality checks Secure workflows Scalable teams

Core capabilities

Modular services you can combine into a clean operating system.

Finance & Admin Ops

Invoice processing, reconciliations, reporting support, and back-office routines with consistent controls.

AccuracyAudit trailTurnaround

Customer Support

Inbox/queue handling, chat support, ticket triage, and knowledge-base driven resolution workflows.

CSATResponse timeEscalations

Data Processing

Data entry, validation, enrichment, and structured outputs for teams that need clean, usable data.

QA checksConsistencyThroughput

Operations Support

Daily checklists, exception management, and coordination support so teams stop firefighting.

Daily/weekly routines and handoffs
Exception logs and follow-up loops
Output verification and audit readiness

Quality & Governance

We don’t just “do tasks”—we make work reliable and measurable.

Sampling plans and QA scorecards
Work instructions and SOPs
Root-cause tracking + prevention

How we deliver

A simple, repeatable approach that prevents drift after launch.

1) DiscoverScope, risks, volumes, access, and success metrics.

2) DesignSOPs, QA checks, escalation paths, and reporting.

3) LaunchTraining, shadowing, stabilization, and cadence.

4) ImproveContinuous refinement using exceptions + metrics.

Ready to scope your workflow?

Tell us what you need. We’ll respond with a practical plan and a clear operating model.